Effective Date: [Insert Date]

Renovation Group (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information – Name, phone number, email address, and mailing address.
• Project Details – Information about renovation needs, property specifications, and design preferences.
• Payment Information – Billing details (processed securely, we do not store credit card information).
• Website Usage Data – IP address, browser type, device information, and cookies to enhance user experience.
• Communication Records – Emails, calls, and messages related to inquiries and projects.

We only collect necessary information to provide our services effectively.

2. How We Use Your Information

• To Provide & Manage Our Services – Process inquiries, quotes, and project agreements.
• To Improve User Experience – Analyse website interactions for service improvements.
• To Communicate With You – Respond to inquiries, send updates, and provide customer support.
• To Process Payments & Transactions – Ensure secure billing and invoicing.
• To Comply With Legal Requirements – Meet obligations under Australian Consumer Law.

We do not sell or rent your personal information to third parties.

3. How We Protect Your Information

• Data Encryption – Secure servers protect sensitive information.
• Restricted Access – Only authorised personnel can access personal data.
• Regular Security Audits – We update our security protocols to prevent unauthorised access.

We implement industry-standard measures to keep your data secure.

4. Sharing Your Information

• With Trusted Third-Party Service Providers – Contractors, suppliers, and payment processors assisting in project execution.
• With Legal Authorities – If required by law, regulatory bodies, or to enforce our Terms & Conditions.
• With Your Consent – When you authorise sharing for specific project-related purposes.

We only share your data when necessary and in compliance with privacy regulations.

5. Cookies & Website Tracking

Our website uses cookies and tracking technologies to enhance user experience. These may:

• Collect anonymous analytics on site visits and user interactions.
• Store preferences for faster browsing and customised content.
• Improve marketing and advertising efforts.

You can manage cookie preferences in your browser settings.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and recommend reviewing their privacy policies before sharing information.

7. Your Rights & Choices

• Access & Update Information – You may request access to or updates on your personal data.
• Opt-Out of Communications – You can unsubscribe from promotional emails at any time.
• Request Data Deletion – You may request removal of personal data where legally permissible.

To make a request, contact us at info@RenovationGroup.au.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and where required, we will notify users of significant updates.

9. Contact Us

For privacy-related inquiries, contact:

• Phone: 1800 94 06 06
• Email: info@RenovationGroup.au
• Location: Sydney’s North Shore, Inner West & Eastern Suburbs

Last Updated: [Insert Date]